• Improved Search Accuracy
  • Increased productivity, with no need to switch between applications
  • Improved customer experience
  • Increased insight into customer behavior with detailed reports
  • Reduced operating costs (training and research time)
  • Maximizes cross-sell and up-sell opportunities
  • Increased resolution accuracy

Driving tomorrow's high-tech enterprise :

The global high tech ecosystem is undergoing fascinating change, including disrupting technologies, newer business models, complex partnerships and improved development methods. With more than a dozen clients from the Silicon Valley 150, PieGain's high tech services drive faster time to market, business processes automation, sales/service channel efficiency, supply chain agility and financial compliance. PieGain's customized solutions lead to increased ROI for high tech companies and differentiated experiences for their customers.

PieGain's Solution:

With experience implementing and upgrading Oracle Knowledge Management at various Fortune 500 High Tech firms, PieGain helps High Tech companies solve their CRM challenges across the globe. Our expertise combined with the OKM product's advanced and scalable search capabilities consistently improve the High Tech customer experience, leading to increased productivity and reduced operating costs. We offer end-to-end Oracle Knowledge Management solutions, including:

  • Solution upgrades and enterprise system (SAP and Siebel) integrations
  • SOA-based integrations (Salesforce)
  • Implementation and integrations of support portals
  • Content migration
  • Language tuning consultancy
  • Ongoing system support